As Director of Client Care and Partner Engagement at Blackdot Mortgage, Kelsey shapes how the company tells its story, supports its partners, and connects with the people it serves. Her approach starts with listening, understanding what someone is working toward, recognizing what stands in their way, and finding meaningful ways to help.
Kelsey began her mortgage industry career as a branch operations manager and worked her way up to Vice President of Strategic Growth at Ideal Mortgage. Over five years with the same team, she led initiatives across nationwide business development, recruiting, onboarding, event coordination, and workflow development. That foundation gives her a practical understanding of how a business grows and the people and processes needed to support it.
At Blackdot, she brings that perspective to brand development, educational content, partner resources, and campaigns. She connects creative ideas with clear objectives, making sure the marketing reflects both the company’s expertise and the care behind its work.
For Kelsey, good marketing is not about making something sound better than it is. It is about making the value clear. She looks for the useful insight, the overlooked opportunity, and the simplest way to communicate something that matters.
That same attention carries into her relationships. She answers the phone, makes the introduction, and notices the details. When a colleague or partner is working through a challenge, she is often already thinking about what could help.
Outside of work, Kelsey and her husband, a veteran and active paramedic firefighter, are raising two young children and a golden retriever. Between imagination safaris, embroidery projects, and planning the next family adventure, life is full of creativity and organized chaos.
Courtney leverages her extensive knowledge of the mortgage industry to guide individuals and families through the loan process, ensuring they secure the best possible terms. Her commitment to personalized service and attention to detail makes her a trusted partner for anyone looking to navigate the complexities of the mortgage landscape.
Brad Campbell is passionate about helping Realtor partners and loan officers build successful, sustainable careers. As a growth-focused leader, he works closely with agents and lending professionals to create strategic partnerships, identify new opportunities, and deliver solutions that help clients achieve their homeownership goals.
Drawing on years of experience leading high-performing teams and driving business growth, Brad specializes in relationship development, business strategy, and creating systems that support long-term success.
He believes the best partnerships are built on trust, communication, and a shared commitment to exceptional customer experiences. Whether he's supporting a Realtor's growth strategy or mentoring loan officers to reach the next level in their careers, Brad is dedicated to helping others succeed.
Whether you’re buying your first home, making your next move, or simply trying to understand what’s possible, Haley will help you look at the full picture and choose a path that fits your goals.
Born and raised in Tampa, Florida, for five generations, Haley brings deep local roots and a passion for community to every client interaction. As a dedicated mortgage broker, she specializes in finding creative solutions to help individuals and families secure their dream homes. With a strong understanding of the Tampa market and a commitment to personalized service, Haley makes the home-buying process smooth, approachable, and tailored to each client's unique needs. Whether you're a first-time buyer or a seasoned homeowner, Haley is here to guide you home- Tampa style.
Karley Constantineau
Processor
NMLS# 2215250
Karley Constantineau, as a loan processor, is integral in guiding clients seamlessly through the homebuying or refinancing process. Knowing the importance of communication and dedication, she gives each of her clients the respect and attention that she herself would expect if she were buying or refinancing a home. While it can be a scary and stressful process, Karley prides herself on being there by her client’s side, rooting for them every step of the way. Born in Corunna, Michigan, a small farm town, Karley grew up a middle child with two sisters. One of her biggest inspirations and mentors is her father. Growing up close to him, she learned from him how to handle stressful situations and how to keep a healthy, positive outlook on work and life, and she credits these life lessons in guiding her throughout her career. Karley recognizes the importance of putting herself into her client’s shoes and putting them first, always. For support and guidance throughout the entire mortgage process, Karley’s got you covered!
Whether you’re buying your first home, making your next move, or simply trying to understand what’s possible, John will help you look at the full picture and choose a path that fits your goals.
James Trammell is an insurance and mortgage professional dedicated to helping individuals, families, and business owners protect their assets and achieve their homeownership goals.
James began originating mortgage loans in 2021 and quickly became a top-performing producer. In 2022, while serving as a full-time Insurance Director with State Farm, he closed 72 mortgage loans.
As a lifelong resident of the Schertz-Selma area and graduate of Samuel Clemens High School, James is committed to serving his community with honesty, transparency, and exceptional service. His combined insurance and mortgage expertise enables him to provide comprehensive guidance for clients purchasing homes, refinancing, securing coverage, and planning for the future.